Processing Time:
- Orders are typically processed within 2-3 business days from the date of purchase.
Delivery Time:
- Standard delivery times range from 5 to 10 business days, depending on the shipping destination.
- Please note that delivery times may vary based on factors such as location, shipping method selected, and any unforeseen circumstances.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Notifications:
- Customers will receive a confirmation email with tracking information once the order has been processed and shipped.
- Tracking details allow customers to monitor the status and expected delivery date of their order.
International Shipping:
- For international orders, additional customs and import duties may apply. Customers are responsible for any associated fees, which are determined by the destination country.
Order Inquiries:
- If you have any questions or concerns regarding your order, please contact our customer support team at contact@ninjagfx.com. We are here to assist you.
Estimated Delivery Times:
- While we strive to meet the estimated delivery times, unforeseen circumstances or delays beyond our control may occur. We appreciate your understanding in such situations.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-refundable items
Gift cards
Downloadable software products
Some health and personal care items
Intimate or sanitary goods
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
To initiate the return and refund process for your product:
Contact Us: Before returning an item, please contact us at contact@ninjagfx.com to explain the issue you're facing. Provide any necessary details, and if applicable, include photo or video evidence to support your claims.
Return Authorization: Upon reviewing your case, we will provide you with a return authorization and further instructions.
Shipping Instructions: Please do not send your item back to us without prior authorization. Once approved, we will provide you with the return address.
Return to Manufacturer: Products should be returned directly to the manufacturer. Follow the specific shipping instructions provided to ensure the efficient processing of your return.
Please note the following important information:
You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time for the exchanged product to reach you may vary.
For items valued over $75, it's advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee the receipt of your returned item without proper tracking.
If you have any questions or concerns about our return process, feel free to reach out to us at contact@ninjagfx.com
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ninjagfx.com.
Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
Exchanges are accepted. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will provide the address where to return your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Thank you for choosing our products. We aim to provide you with a seamless and enjoyable shopping experience.