Refund policy

Overview:

• Returns accepted for 30 days
• Free return shipping
• 10% restocking fee
• Custom items cannot be returned
• Non-refundable items include gift cards, downloadable software, and certain health/personal care items.

Conditions:

• Items must be unused and in original packaging for eligibility.
• Contact must be made via email at contact@ninjagfx.com before initiating a return.
• Supporting evidence (photos or videos) may be required for issue explanation.

Method of Return:

• Customers must obtain a return authorization by contacting the merchant.
• Return instructions and the authorized address will be provided upon approval.

Shipping:

• Free return shipping
• For items over $75, trackable shipping or insurance is recommended.
  

Refund Policy:

• Refunds processed within 15 days of receiving the returned item.
• Non-refundable items include gift cards, downloadable software, and certain health/personal care items.
  

Exchanges:

• Exchanges are accepted. 
• We only replace items if they are defective or damaged.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

To initiate the return and refund process for your product:
Contact Us: Before returning an item, please contact us at contact@ninjagfx.com to explain the issue you're facing. Provide any necessary details, and if applicable, include photo or video evidence to support your claims.

Return Authorization: Upon reviewing your case, we will provide you with a return authorization and further instructions.

Shipping Instructions: Please do not send your item back to us without prior authorization. Once approved, we will provide you with the return address.

Return to Manufacturer: Products should be returned directly to the manufacturer. Follow the specific shipping instructions provided to ensure the efficient processing of your return.

Please note the following important information:

Depending on your location, the time for the exchanged product to reach you may vary.

For items valued over $75, it's advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee the receipt of your returned item without proper tracking.

If you have any questions or concerns about our return process, feel free to reach out to us at contact@ninjagfx.com

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Non-refundable items

Gift cards
Downloadable software products
Some health and personal care items
Intimate or sanitary goods

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ninjagfx.com.